Refund & Cancellation Policy

Last updated: July 2026

This policy explains how subscriptions to Nexora Intel (the "Service"), provided by Nexora Technologies, are billed, renewed, cancelled and refunded. It forms part of our Terms & Conditions.

1. What you are buying

Nexora Intel is sold as a prepaid annual subscription. Two plans are available for self-serve purchase:

Base — ₹58,999 per year (₹49,999 + 18% GST): 1 connected Google Ads account.
Pro — ₹82,599 per year (₹69,999 + 18% GST): up to 3 connected Google Ads accounts.
Enterprise — custom pricing for 5 or more accounts, arranged directly with us.

All prices are in Indian Rupees and include GST. Artificial-intelligence features operate on a "bring your own key" basis: you supply your own AI provider key and are billed by that provider directly. Those charges are not part of your Nexora subscription and are not refundable by us.

2. Subscription term and grace period

Each paid subscription runs for 365 days, followed by a 3-day grace period (368 days in total) during which your access continues uninterrupted. We show a renewal reminder inside the application for the final 14 days of your term.

If you renew before your term ends, the new term is added to your remaining time — you do not lose the days you have already paid for. If you renew after your subscription has ended, a fresh 368-day term begins on the date of that payment.

3. What happens when a subscription lapses

If payment is not received by the end of the grace period, account access is suspended automatically. Your data is not deleted at that point. We retain it for 90 days from the date of lapse so that you can return without losing your projects, campaign history, reports or settings — simply renew and your account is restored.

After 90 days, we may permanently delete the account and its associated data. This deletion is irreversible. If you need your data exported before that window closes, contact us and we will assist.

4. Changing plans

Upgrading is self-serve at any time — buy the higher plan and the extra connected accounts become available immediately, with the new term added to any time you have left.

Moving to a smaller plan is not self-serve, and the checkout will stop you. It isn’t a restriction for its own sake: if you are on Pro with three connected Google Ads accounts and move to Base, which includes one, somebody has to decide which two accounts are disconnected. We are not willing to make that choice for you or to pick automatically. Contact us before your renewal date and we will arrange the change with you, including which accounts you keep.

5. Cancellation

You may stop using the Service at any time. Because subscriptions are prepaid annually, cancelling simply means choosing not to renew — there is nothing to cancel in advance, and no further amount will be charged. We do not auto-charge a saved payment method for renewals; every renewal is an action you take deliberately.

6. Refunds

Within 7 days of your first payment: if the Service does not work for you, contact us within 7 days of your initial purchase and we will refund that payment in full, provided the account has not been used beyond initial setup and evaluation.

After 7 days, and on renewals: subscription fees are generally non-refundable, as the plan capacity is reserved for your account for the full term. We will, however, consider a pro-rata refund at our discretion where the Service has been materially unavailable for an extended period due to a fault on our side.

We do not provide refunds for:

Charges billed to you by third parties, including AI providers under bring-your-own-key, and your own Google Ads spend.
Advertising results, campaign performance, or business outcomes — these depend on factors outside our control.
Accounts suspended or terminated for breach of our Terms & Conditions.
Partially used subscription periods where you simply chose to stop using the Service.

7. Failed and duplicate payments

If a payment fails, no charge is captured and nothing changes on your account — you can simply try again. If your bank shows a pending amount for a failed attempt, it is released automatically by your bank, typically within 5–7 working days.

If you are charged twice for the same subscription period, or a payment is captured but your account is not activated, contact us with your payment reference and we will refund the duplicate or activate the account, usually within 2 working days.

8. How to request a refund

Email info@nexoratechnologies.cloud from the address associated with your account, including your Razorpay payment reference and a brief description of the issue. We aim to acknowledge every request within 2 working days.

Approved refunds are returned to the original payment method through Razorpay. Once we initiate a refund, the time it takes to appear on your statement is determined by your bank or card issuer — commonly 5–10 working days.

9. Contact

Nexora Technologies, West Bengal, India — GSTIN 19ATAPT0490L1Z9.
Email: info@nexoratechnologies.cloud